Protection of your goods in transit

transit protectionGreat Canadian Van Lines is committed to providing you the best possible transit protection for your goods. Although we have one of the lowest claim ratios in the moving industry, loss or damage of your goods can still occur. In order to meet the needs of our clients, Great Canadian Van Lines offers two types of protection for your goods while in transit.


Type I: Released Value Protection

Released Value Protection is the most economical type of protection for your goods. This coverage is mandatory as per the Motor Carrier Act and is offered to you at no additional cost. However, this coverage is minimal and will cover your goods at a maximum of 60 cents per pound per article.

Although this coverage is the most economical you must carefully think before choosing this type of coverage because the average household goods are worth considerably more than 60 cents a pound. This coverage restricts the total value of your goods by multiplying the weight of your entire shipment by 60 cents. Loss or damage claims are settled based on the pound weight of the article multiplied by 60 cents.

An example of how this coverage works is as follows:

Your Spinet Piano (smallest of pianos) is dropped and destroyed and you have chosen Released Value Protection. The weight of the piano is 200 pounds and the maximum amount of payment you would receive is 200lbs times 60 cents which equals $120 (200x.60 = $120). It is unlikely that the piano can be replaced with a $120 payment but that is all that you will receive.

Great Canadian Van Lines does not recommend Released Value Protection of your goods unless you have secondary coverage for your goods such as a home owner’s policy that covers your shipment while in transit. Please note that some homeowner policies have costly deductibles which are not worth paying. Great Canadian Van Lines recommends checking with your insurance broker before choosing the right coverage for you.

Type II: Replacement Value Protection

This type of coverage is the most common chosen as well as the one Great Canadian Van Lines recommends to all our clients. This protection is the most comprehensive plan available for the protection of your goods.

When choosing Replacement Value Protection, if an item is lost, damaged or destroyed, Great Canadian Van Lines will either repair, replace with the same or like item, or offer a cash settlement for your item. The value of the item is determined at current market value and is not calculated based on depreciated value as some other companies do.

You have the option of declaring a value based on the weight of your shipment times an amount not less than $6 per pound. This means if your shipment is 5000 pounds you can declare a minimum $6.00 times 5000 pounds or choose a higher value such as $10 per pound. You can also declare a lump sum value (as long as it is higher than $6 per pound) such as $100,000.

Although, this option is superior to the others there is an additional cost for it. Every thousand dollars of declared value for your goods will cost you $6. That means that if you request $100,000 of coverage it will cost you $600 (100 x $6).

An example of how this coverage works is as follows:

Your shipment weighs 5000 pounds and you decide to take the minimum $6 per pound option. This would cost you $180.00 (5000 times $ = $30,000) (30x$6 =$180.00).

Now if the same piano is destroyed and you have Replacement Value Protection, your instrument would either be replaced with the same or comparable piano at the time of damage or you would be given the fair market value of the item in a cash settlement. If the piano was just purchased two months ago for one thousand dollars you would receive $1000 settlement.

Exceptions from Transit Protection

Although you may have declared the Replacement Value Protection Great Canadian Van Lines cannot cover certain items while in transit. The following is a non-exclusive list of non-protected items.

Owner Packed Cartons:  Items not packed by Great Canadian Van Lines which result in damage are not covered under transit protection unless there is exterior physical damage to the carton which is recorded on the inventory forms at the time of delivery.

Items of Extraordinary Value: Any article whose value exceeds $100 per pound such as:

  • Jewelry
  • Silverware
  • Coins
  • Stamps
  • Stocks
  • Computer software

Along with the items above any items of furniture worth more than $10,000 must be shipped along with an appraisal certificate from a reputable appraiser and attached to the inventory at the time of shipping.

Mechanical Condition: Great Canadian Van Lines cannot cover some of your mechanical or electrical items due to their fragile nature. These items include but are not limited to:

  • T.V.
  • DVD players
  • Stereo equipment
  • Washers
  • Dryers
  • Refrigerators
  • Freezers
  • Computers

In cold weather conditions, make sure you let all electronics warm up to room temperature (manufactures recommend 24 hours) before you plug them in, plugging them in and turning the power on before this 24 hour period could result in damage.