The moving truck is weighed (light weight) at a government registered scale prior to arriving at your residence. Your goods are loaded onto the truck and then the truck is weighed again (heavy weight.) The light weight is subtracted from the heavy weight and this gives us the net weight (actual weight) of your shipment.
All of your goods are tagged (colour coded sticker placed on the item) and inventoried (listed with a number, item description and the condition of the item.) You receive a copy of this Inventory Form and the van driver keeps a copy. When the van driver arrives to deliver your goods to your new residence, both the van driver and you will check the Inventory to make sure you received all your belongings and verify they are in the same condition they were in at origin.
Most of our drivers are agent drivers which means they are trained on Great Canadian Van Lines paperwork and procedures and that their schedules and loads are coordinated by Great Canadian Dispatch. We will occasionally use a broker but this only occurs if the space on a truck is out of capacity. However, the broker is dispatched by Great Canadian and all communication is between the customer and GCVL dispatch.