GCVL Feedback
Personal Information
Customer Name:
Registration Number:

1. Moving Consultant (1=poor 10=great)
Did your moving consultant meet and respond to your inquiries in a timely manner?:
Did your moving consultant act in a professional manner?:
Did your moving consultant explain the services to be provided thoroughly?:
How pleased were you with the moving consultant's overall service?:

2. Packing services

(Applies only if packing was done)
Did the packers arrive on time?:
Were they in uniform?:
Was their attitude friendly?:
How pleased were you with the packers overall service?:

3. Pick up Services
Was the moving crew on time?:
Were they in uniform?:
Was their attitude friendly?:
How pleased were you with the pick up crew's overall service?:

4. Delivery Services
(includes unloading and unpacking)
Was the moving crew on time?:
Were they in uniform?:
Was their attitude friendly?:
How pleased were you with the delivery crew's overall service?:

5. Post Move Services
(Answer the ones that apply)
If you filed a claim, was your claim resolved in a timely manner?:
Were you satisfied with the claims resolution?:
Was the attitude of the office staff pleasant?:
How would you rate the overall service from start to finish?:
Would you use or recommend Great Canadian Van Lines again?:

Do you have any suggestions that can help Great Canadian Van Lines serve customers better?


Do you expect to be moving again in the next 2 years?

Would you choose Great Canadian Van Lines again?