FAQ

If you've got questions, we've got answers!

The moving truck is weighed (light weight) at a government registered scale prior to arriving at your residence. Your goods are loaded onto the truck and then the truck is weighed again (heavy weight.) The light weight is subtracted from the heavy weight and this gives us the net weight (actual weight) of your shipment.

All of your goods are tagged (colour coded sticker placed on the item) and inventoried (listed with a number, item description and the condition of the item.) You receive a copy of this Inventory Form and the van driver keeps a copy. When the van driver arrives to deliver your goods to your new residence, both the van driver and you will check the Inventory to make sure you received all your belongings and verify they are in the same condition they were in at origin.

Yes you declare a value of your goods. We list the value based on a minimum weight of $6.00 per pound. You can however declare a higher value then the minimum amount. We do not actually sell you insurance, you declare a value of your goods and the Cargo Coverage on that truck covers your goods based on the value declared.

No, a moving company should not charge you a deductible. If they damage or lose one of your items they should replace or repair the item without charging you a deductible.

Identify your claim (damaged or missing item) in the Delivery Exceptions column on your Inventory Form beside the corresponding item number. Ask the van driver for a Claim Form or print one from our website in the Documents section, follow the instructions on the claim form and send your claim to us. A representative from Great Canadian will be in contact with you within 2 business days of receiving your claim form and a claim file will be opened. Our priority is to resolve your claim quickly and to your satisfaction.

We provide you with a transit time frame (a delivery period) For example 3-8 days. You have to be available in this time frame to receive your goods and we have to make your delivery within this time frame. The transit time frame is based on the weight of your shipment and the distance your shipment is travelling. If we deliver late (beyond the time frame) you are compensated for late delivery.

Great Canadian separates out all the surcharges and they are visible on your Estimate Form. There are however some charges that are unknown at the time of the estimate. An example of this and the most common is a shuttle surcharge. This charge is applicable when access is an issue and the tractor trailer unit is not able to get close to your home for a pick up or delivery. A smaller unit is used to get the pick up or delivery completed. This process does involve the transfer of the shipment from the tractor trailer unit to the smaller truck and an additional charge (shuttle surcharge) is added for this service.

Packing is not included unless we are asked to provide this for you in the estimate. Packing charges can be charged by the carton, by an hourly rate or simply based on the weight of your shipment. This is the most common service chosen because it involves a full packing service and provides you with the best coverage for insurance purposes.

Yes either you or a representative should be available throughout your move for document signing and to answer any questions you moving crew may have. At destination you will be required to check-off the items from your inventory and direct the crew as to where you would like your items placed in your new home.

Standard household beds with a footboard, headboard and frame are disassembled by us and are included in your price; however items such as bunk beds with multiple parts must be dissembled by you or we can provide this service for a fee. We are not permitted to disassemble or assemble cribs.

Most of our drivers are agent drivers which means they are trained on Great Canadian Van Lines paperwork and procedures and that their schedules and loads are coordinated by Great Canadian Dispatch. We will occasionally use a broker but this only occurs if the space on a truck is out of capacity. However, the broker is dispatched by Great Canadian and all communication is between the customer and GCVL dispatch.