We are committed to your satisfaction and have procedures in place to provide you with a fair, timely and effective means to resolve problems with any transaction.

We record and monitor all complaints. We will undertake to acknowledge any complaint within seven business days of receipt and will strive to address and resolve any complaint within 45 days of receipt.

In the event we cannot reach a satisfactory resolution, we are committed to using third-party dispute resolution services through the Better Business Bureau of Mainland BC.

Please contact us at info@gcvl.ca if you have any questions or concerns, or click here to complete our online customer survey.

	First name
	Last name
	Country
	Day time Phone
	E-mail
	City & State/Province you are moving from:
	City & State/Province you are moving to:
	How many rooms are you moving?
	What kind of a move are you doing?		local move long distance move overseas move office move
	Please answer the following, it will help our Representatives determine the best service for your needs.
	Would you prefer we contact you by phone or email?			email telephone
	When are you moving?			next few weeks next 1 - 3 months more than 3 months from now
	Would you need us to provide packing services or supplies?			Packing materials only, I'll do my own packing Please provide me with full packing services no services or materials, I'll provide my own
	Are there any heavy items, pianos, safes, or machinery, etc., included in your estimate? If so, please list them or any special services that may be required (Elevators, long driveways, parking restrictions, etc.)