14 Step Moving Guide
To ensure you are aware of each step of the moving process we have created a 14 step moving guide. This will give you a good idea of what you can expect from us and what will be expected of you. Please contact us if you have any questions.
- Determine the Weight of Your Goods. The first step of the moving process is to determine the weight of the goods you are shipping. This can be determined through our online weight calculator on our website, during an in-house estimate or by a list of goods obtained over the phone.
- We Provide You With An Estimate. Once we know the weight of your shipment, where you are moving to and from, and when you are moving we will provide you with an estimate of costs. Your moving consultant reviews all details with you and records them on your Estimate.
- You Book Your Move With Us. A deposit is required for your reservation and is taken at the time of booking. A reservation (registration) number is issued and your move is booked for the agreed upon date. We forward you a Customer Responsibilities Form (additional moving information) at this time via email, so it is important that we have your correct email address at the time your reservation is made.
- We Reconfirm Your Move Details At Least One Day Before Your Move or Packing Date. We will contact you by phone or email at least one day prior to your move or packing date to reconfirm your start time, address and services. If for some reason we have not been able to reach you it is important that you contact our Dispatch Office at least one business day prior to your move date so we can confirm all details.
- Our Crew is Dispatched to Your Home. The crew that has been assigned to your move will be dispatched and arrive by your scheduled start time. In the event that they are delayed due to traffic or any other unforeseen circumstances they will contact you in advance of your start time to advise you of the delay and an updated expected arrival time.
- Review of Your Goods, Your Contract, and the Services We’ll Be Providing. When we arrive you will be introduced to your moving crew and we will lay floor runners to protect the main traffic areas of your home. The van foreman will ask you to review and sign the contract, and will walk through your home with you to review the list of goods to be shipped and services we will be providing as listed on your Bill of Lading.
- Packing. If we pack your household goods, all items are professionally packaged in moving cartons; and, provided that you have declared a value on your goods, all items we pack are covered for insurance purposes. You are welcome to do your own packing as long as you understand your goods do not carry the same coverage because we cannot confirm they were professionally wrapped and packaged. However, if it is proven that there is negligence (exterior carton damage) caused by our crews to your packed carton(s), we may be liable for content damage. If you notice exterior damage to your carton(s), open the carton, inspect the contents, and identify and record any damage in the presence of your driver on the Inventory Form, under the delivery exceptions column.
- If Moving To Storage or Long Distance. If your goods are moving to storage or long distance, an inventory of the items you are shipping and their condition at origin will be created. It is important that you review this inventory with the van foreman to ensure you agree with the conditions of the items shipped.
- Wrapping. Sofa sets, mattresses and box springs are plastic wrapped at a small additional cost of $10.00 per unit; which prevents damage. All other furniture will be blanket wrapped in professional moving blankets.
- Determination of Final Charges and Arrival Date. The next step is to weigh (scale) your shipment to determine the final charges. Before the truck arrives at your home it is weighed at a certified scale. This process provides the ‘light weight’ (Tare) of the truck before we load your shipment. After the truck is loaded we return to the scale to get the ‘heavy weight’ (Gross weight). The tare weight is subtracted from the Gross weight to give us the ‘net weight’ or weight of your shipment. This information is forwarded to our Dispatch by the van foreman and within 24 business hours the final charges are forwarded to you by phone or email. You will also be given an approximate arrival date at your new residence which will coincide with the delivery period on your Bill of Lading.
- Notification of Delivery at Destination. Your van foreman will be in contact with you at least one day before arrival to your new residence. At this time your final delivery date and time will be agreed to.
- Payment of Balance Due. You are required to pay the full balance due when the truck arrives to your new home, before the truck is unloaded. Our acceptable methods of payment are: Cash, Money Order, Bankdraft, Visa, MasterCard, or Billing – if your move has been Pre-approved by your company and GCVL. Payments are to be made to: Great Canadian Van Lines Ltd.
- Unloading Your Goods. Upon arrival, the crew will lay floor runners to protect your floors in the most traveled areas of your new home. You are required to check the items off of your inventory and to verify that there is no damage or missing items upon delivery. If there is any discrepancy (damaged or missing item) note it on the delivery exceptions column on your Inventory Form. Record the exception beside the corresponding number of the damaged or missing item. Ask the van foreman for a Claim Form and follow the instructions on the Claim Form for submitting your claim. You will also be required to instruct the crew as to the room and location you would like the items delivered to.
- Final Bill of Lading and Inventories. Once everything is unloaded and you have confirmed that you have received everything, you will be given a final signed copy of the Bill of Lading and inventories for your records. Don’t forget to submit your moving expenses to your accountant; most moving expenses are tax deductible.